Friday, June 14, 2013

Skills Needed For Mozambique Hotels

By Charles Cartwright


Mozambique hotels receive guests from all over the world. They may be business people attending a conference or tourists patronizing these sorts of establishments. The tourist classes encompass many different types of people. Included are whole families, groups of friends, individuals and newlyweds. Regardless of what classes of guests are involved, the stay is mostly relatively short term in nature.

There are a myriad number of different types of lodgings with a variety of price ranges. Some charge relatively low room rates and are patronized by those on a budget. They still provide the basic facilities all lodging type establishments have. These facilities include rooms with a wash facilities such as bathrooms, beds, tables, chairs, televisions and telephones.

The hotels charging low rates are just one type of entity providing temporary lodgings for people. Many other types of lodgings are available. The middle range of lodgings when price is being considered often have larger bedrooms with plusher carpets, larger televisions and more luxurious beds. Restaurants, bars and sporting amenities may also be available in house.

The very pricey hotels go all out to cater to the needs of their guests. They have to provide excellent service to justify the high prices charged and maintain to also maintain their reputation as places providing first class accommodation. In addition those who stay at these high prices lodgings expect to be treated very well. Many of these lodgings have parking attendants, employees to handle luggage, doormen and other staff members to assist with the needs of patrons.

Patrons are often quickly put off by certain situations when they stay at hospitality type establishments. Parking arrangements can be a thorny issue. Whether the hotel building exterior structure is well cared for, the general level of cleanliness and their experience when they book in are important customer relations issues. The hospitality business is in the service related sector.

Room service is a critical part of customer service at the majority of lodging type business establishments. When patrons call reception desks to order food and drinks, ask pertinent questions or have some issues with their rooms staff responsible to assist must be quick on their feet. They should be able to assist the guests in a professional and knowledgeable manner.

The level of training staff receive normally get reflected in the level of service guest receive. Staff can be trained in many different aspects of services rendered to patrons in their establishments. Waiters and waitresses working the hotel bars, lounges and restaurants would probably offer better service to guests if they are trained in how to serve food and drinks and have some knowledge about the food and drinks being served.

Mozambique hotels provide temporary accommodation for people from all nations of the world. There are many different lodging type establishments with a variety of room rates. One of the vital points worth noting is that hotels are in the service industry. The level of professional customer service guests experience relates to how well staff are training.




About the Author:



No comments:

Post a Comment